Position
Community Support
Description

As a Support Assistant at Tamatem: you will provide excellent support to our users and ensure a unique and memorable user experience by answering questions and resolving inquiries with the utmost compassion, care, sensitivity, and accuracy.

Your role within Tamatem’s world:

  • Solve large amounts of tickets, comments, and respond to users in a timely manner.
  • Answer customer requests or inquiries concerning services, products, billings, etc.
  • Put the customer first by remaining polite and professional at all times; keep open and interactive communication.
  • Provide excellent quality customer service and do everything possible to resolve any matter to user satisfaction, within our user guidelines.
  • Provide prospective users with logical advice on our games that can best meet their needs by using the right methods/tools.
  • Maintain up-to-date user database through internal and external communications.
  • Prepare product or service reports by collecting and analyzing user information and contribute to team effort by accomplishing related results as required.
  • Monitor chat between users in games.
  • Play our games on a daily basis.
Requirements
  • Minimum of Bachelor’s Degree in Sales, Customer Service, or a related field
  • 0-1 years of experience, preferably in mobile gaming companies

Required Skills:

  • Time management
  • Strong communication and interpersonal skills
  • Ability to adapt/respond to different types of characters
  • Patient
  • Teamwork
  • Multitasking
  • Ability to work under pressure
  • Strong problem solving skills
  • Strong work ethic, team-oriented attitude, flexibility and aptitude to thrive in a fast-paced environment
  • Excellent written and verbal communication in English and Arabic

Required Knowledge:

  • Customer Service
  • Product knowledge
  • CRM systems and practices
  • Excellent knowledge in sales
  • Good understanding of social media

Position: Community Support

Thank you for submitting your application. We will contact you shortly!

Job Location
Amman, Jordan
Date posted
April 16, 2019