As a Support Assistant at Tamatem: you will provide excellent support to our users and ensure a unique and memorable user experience by answering questions and resolving inquiries with the utmost compassion, care, sensitivity, and accuracy.
Your role within Tamatem’s world:
- Solve large amounts of tickets, comments, and respond to users in a timely manner.
- Answer customer requests or inquiries concerning services, products, billings, etc.
- Put the customer first by remaining polite and professional at all times; keep open and interactive communication.
- Provide excellent quality customer service and do everything possible to resolve any matter to user satisfaction, within our user guidelines.
- Provide prospective users with logical advice on our games that can best meet their needs by using the right methods/tools.
- Maintain up-to-date user database through internal and external communications.
- Prepare product or service reports by collecting and analyzing user information and contribute to team effort by accomplishing related results as required.
- Monitor chat between users in games.
- Play our games on a daily basis.
- Minimum of Bachelor’s Degree in Sales, Customer Service, or a related field
- 0-1 years of experience, preferably in mobile gaming companies
- Time management
- Strong communication and interpersonal skills
- Ability to adapt/respond to different types of characters
- Ability to work under pressure
- Strong problem solving skills
- Strong work ethic, team-oriented attitude, flexibility and aptitude to thrive in a fast-paced environment
- Excellent written and verbal communication in English and Arabic
- Customer Service
- Product knowledge
- CRM systems and practices
- Excellent knowledge in sales
- Good understanding of social media