Serve as a liaison between our company and our users by providing problem-solving solutions to end users, ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
ROLES AND RESPONSIBILITY:
- Manage and solve large amounts of tickets, comments and respond to users on social media and apps in a timely manner.
- Resolve product or service problems by clarifying the user’s complaint.
- Build sustainable relationships and trust with users through open and interactive communication
- Determine the cause of the problem, select and explain the best solution to solve the problem; expedit correction or adjustment and follow up to ensure resolution
- Provide prospective users with logical advice on our games that can best meet their needs by using the right methods/tools.
- Maintain up-to-date user database through internal and external communications.
- Prepare product or service reports by collecting and analyzing user information and contribute to team effort by accomplishing related results as needed.
- Document and manage all users inquiries, and referring to the product department/the management by collecting customer information and analyzing customer needs.
- Monitor and watch the chat between users inside the game.
- Follow communication procedures, guidelines and policies
- Perform other duties as assigned.
- Time management
- Strong communication and interpersonal skills
- Adapt/respond to different types of characters
- Work under pressure
- Strong problem solving skills
- Strong work ethic, team-oriented attitude, flexibility and aptitude to thrive in a fast-paced environment
- Excellent in English and Arabic
To apply please send your CV to email@example.com
To apply for this job email your details to firstname.lastname@example.org