Support Assistant

Support Assistant
August 27, 2018 Tamatem Inc.

SUMMARY:
Serve as a liaison between our company and our users by providing problem-solving solutions to end users, ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

ROLES AND RESPONSIBILITY:

  1. Manage and solve large amounts of tickets, comments and respond to users on social media and apps in a timely manner.
  2. Resolve product or service problems by clarifying the user’s complaint.
  3. Build sustainable relationships and trust with users through open and interactive communication
  4. Determine the cause of the problem, select and explain the best solution to solve the problem; expedit correction or adjustment and follow up to ensure resolution
  5. Provide prospective users with logical advice on our games that can best meet their needs by using the right methods/tools.
  6. Maintain up-to-date user database through internal and external communications.
  7. Prepare product or service reports by collecting and analyzing user information and contribute to team effort by accomplishing related results as needed.
  8. Document and manage all users inquiries, and referring to the product department/the management by collecting customer information and analyzing customer needs.
  9. Monitor and watch the chat between users inside the game.
  10. Follow communication procedures, guidelines and policies
  11. Perform other duties as assigned.

SKILLS REQUIRED:

  1. Time management
  2. Strong communication and interpersonal skills
  3. Adapt/respond to different types of characters
  4. Patient
  5. Teamwork
  6. Multitasking
  7. Work under pressure
  8. Strong problem solving skills
  9. Strong work ethic, team-oriented attitude, flexibility and aptitude to thrive in a fast-paced environment
  10. Excellent in English and Arabic

To apply please send your CV to jobs@tamatem.co

To apply for this job email your details to jobs@tamatem.co